Job Description:
We are seeking a skilled IT Support Specialist to provide expert support and management of the end-user IT environment. Key responsibilities include:
Incident and Request Management (40%)
Identify, log, categorize, and prioritize incidents and requests. Investigate and resolve issues efficiently, escalating unresolved cases when necessary. Document resolutions and contribute to improving incident management procedures.
End-User Systems Management (35%)
Deploy and install hardware and software, ensuring a smooth handover to users. Manage the equipment lifecycle from procurement to disposal. Maintain an up-to-date asset register and support the development of installation standards.
Identity and Access Management (15%)
Create, modify, and deactivate user accounts while adhering to security policies. Manage user access rights based on roles and responsibilities. Perform regular audits to ensure compliance and address unauthorized access.
Compliance (10%)
Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations. Identify, escalate, and resolve risks related to conduct, compliance, or security.
Requirements:
* Bachelor's degree in IT, Computer Science, or related field.
* 3-5 years of experience in a similar role.
* ITIL v3 / v4 certification is an asset.
Technical Skills:
* Strong expertise in Windows 10 / 11, Microsoft 365, and troubleshooting.
* Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
* Knowledge of Active Directory, SharePoint, and ticketing systems.