AV Field Service Engineer
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
We require an experienced AV Field Service Engineer to be a key part of our Field Engineering team in Frankfurt and Munich. This role involves maintaining high levels of customer service through onsite attendance and remote technical support.
Responsibilities:
* Field service engineering work as required
* Onsite Service Engineering covering client sites as required
* Travelling to Client sites (including European travel if required)
* Site and event coordination and support
* Preventative Maintenance calls as required
* Rotation of client sites as required
* Site surveys
* Small works installations, including handover to Client
* Working any rotational shift basis as required
* Administration necessary to support engineering role
Desirable Skills:
* Technically proficient in AV / VC / UC technologies
* Able to manage Client communications and escalations
* Calm under pressure
* Ability to take responsibility
* Ability to multi-task and prioritise
* Excellent communicator on both telephone and email
* Meticulous attention to detail
* Organised
* Flexible approach
Benefits:
* Excellent comprehensive benefits package in line with German regulations
* Opportunity to join a market leader in the AV industry
* Fully expenses company van – mobile phone – expenses - paid overtime etc
This is a great opportunity to play a pivotal role in the future success of our company.