Cash Management, Implementation & Service (I&S)
We are responsible for opening and maintaining accounts for corporate clients. Our main activity is the implementation of cash management solutions like Cash Manager, Local and Cross Border Pooling, as well as providing day-to-day services on inquiries.
The Electronic Banking Support is a key element we provide to Corporate clients. The Electronic Banking Support Officer services clients by answering questions via telephone, ticket system or directly from clients or front office colleagues and initiate internal activities following from client requests.
Questions and enquiries handled concern the technical use of Cash Manager, User Manager, FX4Cash, Cash Inquiry, local products and other electronic cash solutions.
Your Key Responsibilities
1. Accountable end-to-end for client requests taking over full responsibility of received requests for the UK, NORDICS and CH.
2. Responsible to help clients with the installation, training of Cash Management products and electronic services remotely via WebEx.
3. Liaise with internal departments such as Second Level Support, Operations or Product Management to resolve technical client queries.
4. Maintain accurate and complete records of communications with clients for audit and compliance requirements.
5. Undertake secondary responsibilities such as working in groups or acting as Knowledge Owner.
Your Skills and Experience
1. Bachelor's degree or equivalent in banking or a related field.
2. Very good understanding of corporate cash management products.
3. Strong interpersonal, communication analytical, decisive and problem-solving skills.
4. Flexibility and willingness to work autonomously.
5. Fluent in English and Dutch written and verbal, German, Spanish, Italian or Portuguese would be beneficial.
What We Offer
A comprehensive portfolio of benefits and offerings to support your private and professional needs.
Emotionally and Mentally Balanced
A positive mindset helps us master everyday challenges professionally and privately. Consultation and mental health awareness trainings are available.
Physically Thriving
Support to maintain personal health and a professional environment through health check-ups, vaccinations, advice on healthy living and nutrition.
Socially Connected
Networking opportunities to thrive professionally and personally, strengthen self-confidence and well-being through PME family service, flexible working arrangements, diverse culture and inclusion initiatives.
Financially Secure
Financial security during your active career and future through pension plans, banking services, company bicycle and other offerings.
This job is available in full and part-time.
Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance.