**Customer Service Representative - German, English and French speaker H/F****Infos sur l'emploi*** Date de publication : 18 décembre 2024 * Taux d'activité : 100% * Type de contrat : Temporaire * Lieu de travail : Nyon For one of our clients, working in medical devices sector based in **Nyon**, we are looking for a: **Customer Service Representative - German, English and French speaker**For a 6 months temporary contract, starting from 06.01.2025 to 30.06.2025 **DESCRIPTION DE LA MISSION** Order Handling: • Daily management of incoming customer orders • Follow up on order status/ backlog taking ownership for required actions. • Raise Non-Conformities (NC) as per requirements. • Issue / coordinate Credits, Rebills, Returns linked to orders as per requirements. • Investigate and close reported Disputed Invoices as per responsibility. Customer Management: • Addressing customer inquiries and complaints via phone calls or emails. Inquiries may include pricing, stock availability, delivery, and order status as well as product information. • Highlight procedures and work instructions corrections and/or updates to your direct report if required. • Ensure appropriate communication is shared between customers and field operations. • Contribution to Daily Management (DM) ensuring business continuity and supporting department objectives. **PROFIL ATTENDU** • Preferably with experience in a **customer support center and/or with customer service administration** • Excellent telephone and communication skills • Language skills: **Fluent in German** (C1 minimum), **French and English** (C1 minimum). Any other European language is an asset. • Urgency focused – Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations. **Contact**
#J-18808-Ljbffr