About the Job
We are seeking a Help Desk Analyst to join our IT Infrastructure and Technology team in Zurich. The ideal candidate will be responsible for managing day-to-day technical issues related to hardware, software, and connectivity for internal employees.
This role requires strong troubleshooting skills, a proactive approach to problem-solving, and excellent customer service. You will provide technical support to traders, executives, and other users, working in a fast-paced, high-visibility environment.
Key Responsibilities:
* Deliver prompt and professional technical support via various channels.
* Facilitate onboarding processes for new hires, provisioning equipment and ensuring seamless integration.
* Collaborate on technology initiatives, contributing to innovative solutions that enhance IT services.
* Maintain inventory and lifecycle management of user devices.
* Ensure software and firmware are up-to-date and compliant with company policies.
* Effectively escalate complex issues to appropriate teams and communicate clearly with stakeholders.
* Enforce compliance with IT security policies and ensure devices meet regulatory requirements.
Qualifications:
* 3+ years of experience in desktop support or technical troubleshooting, preferably in financial services.
* Bachelor's degree in a related field is preferred.
* Proven ability to provide top-tier support to high-profile users with excellent communication skills.
* Advanced knowledge of hardware, licensed software, and troubleshooting theories.
* Familiarity with trading platforms, market data applications, and industry-specific software is highly desirable.
* Strong ability to manage multiple tasks in a dynamic environment while maintaining attention to detail.
* Comfortable working collaboratively in a team with minimal supervision.
* Demonstrated ability to analyze complex technical issues and implement effective solutions quickly.
About FS Investments:
FS Investments is an alternative asset manager dedicated to delivering attractive returns across private equity, private credit, and real estate. With 30 years of leadership in private markets, we manage over $83 billion for institutional and wealth management clients worldwide, operating across nine global offices.
We value diversity and are an Equal Opportunity Employer. We do not accept unsolicited resumes from recruiters or search firms.