Job Summary
You are responsible for supporting, configuring, and maintaining our Salesforce platform to ensure optimal usage, performance, and alignment with business needs.
This role will collaborate closely with business and IT stakeholders to implement high-quality solutions and enhancements leveraging the Salesforce platform. Therefore, strong communication skills with the ability to effectively convey technical information to non-technical stakeholders are required.
Key Responsibilities:
1. Manage support and maintenance activities for the Salesforce platform globally including bug fixing, problem solving, data management activities, and Sandbox refresh.
2. Perform troubleshooting and resolve technical issues related to Salesforce configuration and customization.
3. Collaborate with business and IT teams to design and implement solutions that meet business requirements.
4. Configure and maintain Salesforce objects, fields, validation rules, approval processes, and other standard/custom functionalities.
5. Develop and implement Salesforce solutions, including customizations and configurations from prototyping to deployment in Production.
6. Document technical specifications related to Salesforce configurations and customizations.
7. Perform unit testing and integration testing of delivered Salesforce-related solutions.
8. Stay updated on Salesforce best practices, new features, and functionality to recommend improvements and enhancements to existing systems.
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Salesforce certifications such as Salesforce Certified Platform Developer, Salesforce Certified Administrator, with Salesforce Certified App Builder preferred.
3. Minimum 3 years' experience with Salesforce configuration, including workflows, validation rules, and process builder as well as customizations and integrations.
4. Excellent problem-solving skills and ability to troubleshoot complex issues.
5. Ability to work independently and collaboratively in a team environment.
What We Offer:
1. Medela Family: A culture characterized by inclusivity and respect that values and supports every member of our team.
2. Flexibility: If your role allows for it, you can work in a hybrid model with up to 3 days per week working from home.
3. Growth Opportunities: a range of learning initiatives, both on and off the job.
4. Competitive package: Benefits align with international benchmarks, including extended maternity/paternity leave, insurance, and additional vacation or bridge days.
5. Balance: A variety of activities designed to promote health and well-being.