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ServiceNow CMDB and ITOM Specialist
Job Type: Contract, 6-Month Contract with Potential for longterm engagement.
Job Summary: The ServiceNow CMDB/ITOM Specialist will be tasked with the design, deployment, and management of the ServiceNow Configuration Management Database (CMDB). This position ensures the CMDB's accuracy and integrity, supports IT service management processes, and enhances overall IT service delivery. The role also involves continuous improvement of CMDB Discovery and application mapping. This is a techno-functional role requiring a deep understanding of the capabilities, components, technologies, and processes managed through ServiceNow CMDB/Discovery and Service Mapping.
Key Responsibilities:
* Develop and maintain the ServiceNow CMDB, ensuring alignment with ITIL best practices and organizational requirements under the CSDM framework.
* Lead the implementation of the ServiceNow CMDB, including data modeling, integration with other IT systems, and configuration management processes.
* Integrate CMDB with ITSM practices (Incident/Change) to enable data exchange and process automation.
* Oversee the implementation of Discovery and Service Graph-based CMDB population for Servers, Networks, and Azure Cloud Resources.
* Manage and implement Service Mapping techniques such as Traffic-based, Tag-based, and Manual methods.
* Set up and manage MID Servers.
* Ensure the accuracy, completeness, and consistency of CMDB data through regular audits and reconciliation processes.
* Identify and implement process improvements to enhance configuration management efficiency and effectiveness.
* Collaborate closely with IT teams, service owners, and other stakeholders to ensure the CMDB meets their needs and supports IT service management objectives.
* Generate and analyze CMDB reports to provide insights into IT assets, configurations, and relationships.
* Ensure compliance with relevant policies, standards, and regulations related to configuration management.
* Provide training and support to CMDB users and stakeholders to promote effective use and understanding of the CMDB.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Over 6 years of proven experience in implementing ServiceNow CMDB, Discovery, and Service Mapping.
* Certified Implementation Specialist in Service Mapping (CIS-SM) and Discovery (CIS-Discovery).
* Strong understanding of Networking principles, Server Administration concepts, Azure Cloud Infrastructure, Certificates, and Databases.
* Good knowledge of Common Services Data Model (CSDM).
* Knowledge of ServiceNow Event Management is an additional advantage.
* Excellent written and verbal communication skills in English.
Skills:
* Proficiency in CMDB data modeling, integration techniques, Service Graph Connectors, IRE, Discovery Patterns, and Service Mapping techniques.
* Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
* Excellent verbal and written communication skills, with the ability to collaborate effectively with diverse stakeholders.
* Proven ability to lead and manage CMDB-related projects, focusing on delivering high-quality results.
Location: Greater Zurich Area
Workload: 80 - 100%
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: Data Infrastructure and Analytics
Sthree Switzerland is acting as an Employment Business in relation to this vacancy.
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