Job Description
Job Title: IT Support Specialist
Type: Dispatch / Part time
Hours: 10-20 hours per week
We are seeking an experienced IT Support Specialist to join our team at BCIC Swiss GmbH in Basel, Switzerland. The successful candidate will be responsible for providing first and second-level contact and problem resolution for customer issues.
Responsibilities:
* Provide timely communication on issue status and resolution
* Maintain ticket updates for all reported incidents
* Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010
* Cisco Jabber is another authorized desktop application
* Have basic knowledge of the Mac operating system to support Apple PC users
* Install, upgrade, support, and troubleshoot printers and computer hardware
* Perform general preventative maintenance tasks on computers, laptops, and printers
* Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
* Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
* Broad experience of IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms
Requirements:
* Must hold a valid work permit
* Extensive knowledge and understanding of IT and computers
* Several years of experience in a related field is preferred