Job Description
Your Key Responsibilities
You will play a crucial role in our global Technical Support Team, providing technical assistance and infrastructure support to our Zurich office and colleagues worldwide.
The scope of your work will involve using tools such as Jira Service Desk (Cloud) and Microsoft 365 Admin Center while supporting IT operations across multiple locations.
Global Scope:
* Provide technical support to employees across various locations (Zurich, Berlin, Toronto, Manila, London, Tokyo)
* Assist with user onboarding/offboarding, including account creation and access management
* Manage and triage support tickets in Jira Service Desk, escalating issues when necessary
* Support employees in using office applications, collaboration tools, and internal software
* Maintain and update IT documentation, policies, and procedures
Local Scope (Zurich Office):
* Provide onsite and remote support for laptops, software, hardware, and network infrastructure
* Manage IT inventory, including tracking hardware and software assets
* Coordinate with vendors for hardware and software purchases for the Zurich office
Qualifications
We are seeking an individual with the following skills and experience:
* Basic IT support skills, including troubleshooting software/hardware issues
* Up to 1 year of experience in IT support
* A degree in Computer Engineering, Information Technology, or a related field is highly desirable
* Good communication skills in English (minimum B1; B2 preferred)
* Strong analytical and problem-solving abilities
* Familiarity with Microsoft 365 Admin Center
* Experience using Jira Service Desk (Cloud) or similar IT ticketing systems
* Understanding of basic IT security principles or experience with endpoint security tools