Job Title:
Destinations Experience Expert
About Explora Journeys:
Explora Journeys is a luxury travel brand that leverages its parent company MSC Group's maritime expertise to create unique cruise experiences.
Job Summary:
We are seeking a world-class Destinations Experience Expert to join our team and set up experiences in destinations while innovating and overseeing specific areas.
Key Accountabilities:
* Scout and select Travel Operators (TOs) and Destination Management Companies (DMCs) in accordance with our high standards, including bidding, comparative study, and selection process.
* Develop new ideas and experiences for destinations, manage the full product creation independently, assign tasks, and ensure timely delivery.
* Negotiate the best possible pricing for return on investment.
* Collaborate with various departments to publish experiences in all systems, including digital, marketing, business integration, and IT.
* Work with Marketing on copywriting, pictures, and creating brief descriptions.
* Manage contracting, manuals, and training for TOs and DMCs in specific areas.
* Train onboard teams, travel advisors, and sales excellence on products.
* Provide HR support for hiring interviews and shipboard team rotation.
* Support the Experiences Experience Coordinator (EEC) for DestEx inquiries and onboard team support.
Qualifications:
* Bachelor's Degree in a relevant field or extensive industry experience.
* At least 7-10 years of Shorex experience onboard or on shore for a cruise company.
* Multitasking and ability to handle last-minute demands and smooth coordination.
* Strong negotiation and financial skills.
* Ability to motivate and manage staff.
* Fluent in English; other languages are a plus.
* Prior knowledge of Seaware/Versonix, Otalio, and Crunchtime is preferred.