Implementation, configuration and maintenance of workstation devices (notebook, workstations, mobile client), peripherals and the meeting room infrastructure. Setting up clients and installations. User and client management as well as access management. Planning, implementation and controlling of local IT projects. Support and support of end users in the event of disruptions and questions in the hardware, software and network area (2nd level support). Collaboration in incident, problem and change management in the field of ICT, 2nd level support. Creation of maintenance of documentation, instructions, and checklists (knowledge database). Interface between Onsite Support and corporate customers. Minimum Requirements Completed apprenticeship (EFZ) in computer science (EFZ IT support, business informatics) or comparable training and/or corresponding professional experience. Several years of professional experience in the field of user support as well as in the evaluation and design of solutions. Sound knowledge of the support and operation of client infrastructure (Microsoft, O365) and network components. Ability to work in a team, strong communication skills and strong service and customer orientation. Ticket Cat. B is an advantage. Very good knowledge of German, French and English mandatory. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting, IT System Custom Software Development, and Technology, Information and Media #J-18808-Ljbffr