Job Title: CTO for the Swiss Market
We are seeking a highly skilled and experienced Chief Technology Officer to join our client in Geneva, Switzerland. As a key member of our team, you will be responsible for managing the Service Desk, overseeing IT Support, and providing leadership and direction to the technical team.
Responsibilities:
* Manage the Service Desk, ensuring prompt and efficient resolution of IT incidents and requests.
* Oversee IT Support, from Level 1 to Level 3, and provide expert guidance on complex technical issues.
* Be in charge of VIP assistance, providing exceptional support to high-profile clients.
* Lead the technical team, mentoring and developing their skills to achieve individual and team goals.
* Implement and optimize processes, ensuring efficiency and effectiveness in all areas of IT operations.
* Manage IT assets, including Macs, PCs, iPhones, and iPads, ensuring they are properly maintained, updated, and inventoried.
* Provide user support, resolving incidents, handling requests, and managing access via Active Directory.
* Lead Service Desk projects, including the implementation of ServiceNow, to improve service delivery and customer satisfaction.
Requirements:
* Master's degree in Engineering, IT, or Economics.
* Minimum 8-10 years' experience in a similar role.
* Excellent knowledge of core technologies, including data and infrastructure.
* Strong understanding of IT Service Management processes and tools.
* Experience with project management methodologies and multi-layered applications landscapes.
* Knowledge of digital technologies and data privacy.