Job Description
As a Deputy Manager for our new Boutique in Zürich, you will play a key role in driving sales, ensuring operational objectives are met, and maintaining high standards within the boutique.
Main Responsibilities:
1. Sales and Operational Support:
o Assist the Boutique Manager in achieving sales targets and operational objectives
o Set and agree on team goals, monitor their progress, and integrate them into individual development plans
o Provide support to the team to ensure the achievement of both personal and boutique goals
2. Team Leadership and Communication:
o Establish and maintain strong, effective relationships with the team and HQ departments
o Organize regular team briefings to discuss objectives, strategies, plans, and events, ensuring alignment with business opportunities
o Motivate and energize the sales team to continuously deliver an exceptional customer experience
3. Maintenance and Stock Management:
o E nsure products are properly displayed and comply with company guidelines, including visual merchandising standards
o Manage stock replenishment processes to ensure accuracy and regularity
4. Training and Development:
o Help build a winning team by fostering passion for the products and empowering employees to reach their full potential
o Support the Boutique Manager during performance reviews, evaluations, and team coaching
o Ensure all team members are fully trained and informed on the company's IT systems (e.g., POS systems, back-office, inventory transfers, etc.)
5. Customer Service and Experience:
o Strive to set a benchmark for customer service and in-store experiences
o Continuously support the team in delivering the best possible service to exceed customer expectations
6. Administration and Reporting:
o Assist with team performance reviews and ensure clear, effective communication at all times