About Axiom Technologies
We are a Global IT Services partner supporting medium to large-scale enterprises. Our team provides expert support for desktop computing environments, ensuring optimal service delivery.
Job Summary
This role requires a capable resource to coordinate activities, provide onsite/on-call assistance, and troubleshoot computer OS and peripherals. The ideal candidate will have excellent customer service skills, be well-organized, and possess strong analytical abilities.
Key Responsibilities
* Troubleshoot computer OS and peripherals in a timely and accurate fashion
* Provide onsite/on-call assistance to end-users within the organization's desktop computing environment
* Coordinate activities ranging from simple to complex plans
* Install hardware and software, including deployment tools like SCCM
* Maintain good knowledge of MS Office tools installation and troubleshooting
* Offer excellent customer service and people skills
Requirements
* Desired Experience:
* Computer OS / Peripherals troubleshooting
* Handling Different PC Operating Systems (Windows 7 / 8 and 10)
* Performing Hardware Software Installation (understanding of deployment tools like SCCM)
* Basic knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools installation & troubleshooting
* Excellent customer service and people skills
* Field experience supporting a variety of technologies and services
* Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
* Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes
* Good knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities
* Well-organized and extremely detail-oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality no matter what you are doing
* Can work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information
Education and Certifications
* At least one of the following:
* PC / Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in the desktop area
* Microsoft Office Specialist (MOS) Certification
Experience
* 2+ years of relevant experience.
* Freshers and IT Students are also welcome but with IT backgrounds.
* Ready to travel 12-18 Miles as per the requirement.
* Freelancers can apply.