Job Description
We are looking for a highly skilled and motivated individual to join our team as a Technical Support Specialist.
After completing a training period on our technologies, including Oracle, Perl, Bash, and Python, internal systems, and the trading world, you will be responsible for:
* Assisting various departments at Swissquote with technical issues related to our Trading platforms.
* Investigating and resolving complex and critical cases to ensure tradability, product availability, and risk exposure.
* Maintaining, operating, and updating customer databases using your SQL knowledge.
* Developing new automation tools to improve the performance of our trading system support.
* Performing in-depth technical investigations for clients and other departments.
* Providing level 2 and 3 support for clients.
* Developing and optimizing internal tools.
* Coordinating with development teams to resolve critical cases.
* Participating in daily IT system monitoring by executing and implementing specific checks.
* Contributing to an on-call rotation to provide 24/7 support, minimizing system downtime and promptly addressing incidents.
Qualifications
To be successful in this role, you should have:
* A degree in Information Systems (e.g., Bachelor HES or similar) and a passion for IT.
* The following skills: Windows/Unix/Linux environment, SQL, scripting (Python, Bash), and Git.
* Very good knowledge of French and strong working knowledge of English (minimum B2).
* Strong problem-solving skills and a willingness to work on critical systems.
* A strong interest in the fintech/trading world and excellent communication skills for collaborating with cross-functional teams.
Nice to Have
If you have any of the following skills or experiences, it would be a plus:
* A keen interest in Trading platforms/systems (knowledge of MT4/MT5 is a strong asset).
* An affinity for financial instruments (stocks, derivatives, and Forex).
* Banking or other financial services experience is valuable.
* A first professional experience.
* Knowledge of REST API.
* Knowledge of Perl.
Additional Information
This position requires a strong foundation in IT and a passion for the fintech/trading world. If you are a motivated and detail-oriented individual who enjoys problem-solving and collaborating with others, we encourage you to apply.