Role Overview
As a Microsoft Data Center Technician, you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I)
is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Job Responsibilities
* Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
* Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, and complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
* Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
* Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
* Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
* Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
* Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
* Embodies our culture and values.
Requirements
Required Qualifications:
* Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
* Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
* Experience supporting IT equipment or related technology.
* Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Microsoft as an Equal Opportunity Employer
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.