Work Hours/Schedule: Flexible work schedules up to 20 hours per week during hours of 7:45am – 6:00pm Monday through Friday
Primary purpose of position: Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager.
Duties and responsibilities:
Clearly communicate technical solutions in a user-friendly, professional manner
Provide excellent customer service and ownership of technical support issues
Log and track tickets using service desk management software and maintain up-to-date ticket records and related documentation
Write knowledgebase articles for common problems
Meet or exceed established objectives for time to first response, time to resolution, and customer satisfaction
Knowledge, skills and abilities required:
Experience working with Microsoft Windows, Microsoft 365, PC hardware and software
Ability to work independently
Genuine desire to learn is essential
Additional Information: Great place to learn and gain IT experience. Stop by the ITS Service Desk (S&E 121) for more details and for an application.
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