Work Hours / Schedule : Flexible work schedules up to 20 hours per week during hours of 7 : 45am – 6 : 00pm Monday through Friday
Primary purpose of position : Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager.
Duties and responsibilities :
* Clearly communicate technical solutions in a user-friendly, professional manner
* Provide excellent customer service and ownership of technical support issues
* Log and track tickets using service desk management software and maintain up-to-date ticket records and related documentation
* Write knowledgebase articles for common problems
* Meet or exceed established objectives for time to first response, time to resolution, and customer satisfaction
Knowledge, skills and abilities required :
* Experience working with Microsoft Windows, Microsoft 365, PC hardware and software
* Ability to work independently
* Genuine desire to learn is essential
Additional Information :
Great place to learn and gain IT experience. Stop by the ITS Service Desk (S&E 121) for more details and for an application.
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