Principal Researcher - Usability and CX Lab (m/f/d), Rotkreuz Location: Rotkreuz
Job Reference: 924007SDA_1738880955
Job Views: 17
Posted: 06.02.2025
Expiry Date: 23.03.2025
Job Description: For our customer Roche Diagnostics International AG based in Rotkreuz, we are looking for a highly skilled Principal Researcher - Usability and CX Lab (m/f/d).
Roche Diagnostics Global Customer Experience and Solution Design Team (CXSD team) is looking for a passionate UX Researcher for Usability Lab to redefine Roche User Interface and Product design and transform the Healthcare industry for the better.
At CXSD, you will join an international group of more than 50 researchers and designers that serve our purpose to bring the voice of customers to the core of Roche Diagnostics decisions by designing and enabling a seamless patient-centric experience across our portfolio of products and services. You will be part of a motivated team whose mission is to scale up the usability testing practice within the company, automate processes around usability testing as a formative evaluation method, identification of key partners, training, and evangelizing usability testing methods.
As a Principal Researcher in the Usability and CX Lab, you will be part of the most advanced usability program on the market, designed to immerse users in close to real-life environments to gather ultra-fidelity insights. You will play a key role in the development of the next generation of products and solutions by ensuring that usability testing is performed with the right tools, processes, and quality. You will work alongside different project teams contributing to their usability studies.
You will be responsible for leading and documenting different tests using methodologies such as A/B testing, unmoderated usability tests, and VR concept testing in addition to moderated formative usability evaluations. You will lead and document studies aimed to provide insights for the development team to improve the design as well as to provide objective evidence that the design outputs of a certain phase in the product development life-cycle are meeting all requirements.
Tasks & Responsibilities: Identify user profiles, tasks, hazard-related use scenarios, usability risks, and requirements.
Translate UX research insights, user needs, business requirements, and technical requirements into pleasant and efficient User Experiences.
Plan and execute formative usability studies.
Provide guidance and mentorship to more junior designers supporting them on professional development, output, and productivity.
Cooperate with the UX and Human Factors team to identify synergies and improve our processes, shared methods, and templates.
Advocate for accessibility, quality, and usability for end-users.
Support team members on the usability testing process and methods.
Must Haves: A BSc in Science, Industrial Engineering, Psychology, Human Factors Engineering, or other related technical field.
Minimum 4 years of experience in a similar role.
Experience with formative evaluations methods, including usability testing.
Experience collecting and analyzing physiological and behavioral data.
Excellent presentation skills and ability to communicate effectively and persuasively.
Knowledgeable about tools or platforms to automate usability testing.
Fluent in English.
Nice to Haves: Experience in planning, executing, and documenting usability studies in the medical field.
Knowledge managing testing participant databases.
Other languages.
Workplace: Rotkreuz (Home Office: max. 3 days a week)
Pensum: 100%
Travel: Less than 10%
Start: 01.03.2025 (Latest Start date: 01.04.2025)
Duration: 12++
Deadline: 16.01.2025
If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.
About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates, this is free of charge, also for Payroll we do not charge you any additional fees.
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