Job Posting Title
The Challenge
We at Haier have been dedicated to producing high-quality home appliances for 40 years, aiming to deliver exceptional consumer satisfaction. We believe in fostering close relationships with our customers and understanding their needs to improve and expand our product range.
To achieve this goal, we are seeking a Key Account Manager for our Online Channel across Switzerland. This role offers the opportunity to develop and drive our online business in Switzerland.
The position is based on a hybrid work model, requiring occasional travel to our Baar office.
Key Responsibilities
1. Manage our online accounts in Switzerland: Galaxus, Brack.ch
2. Foster strong customer relationships
3. Drive sales, margin, and profitability growth
4. Monitor and manage our online sales platform
5. Develop strategies to address any sales shortfalls
6. Create an effective online customer care strategy
7. Oversee stock planning and management
8. Conduct competitor analysis
9. Participate in international trade shows
10. Prepare for new product launches
11. Share best practices and implement continuous improvements
Requirements for Success
1. Demonstrated expertise in online sales and marketing
2. In-depth understanding of the digital consumer journey, key touchpoints, and players in the digital landscape
3. Hands-on experience in digital sales and marketing, including analytics, digital media, online marketing, e-trade, and online sales
4. Proficiency in online measurement tools
5. Strong analytical skills
6. Excellent Microsoft Office skills (Excel, PowerPoint, Word)
7. Business fluency in German and English
8. Possession of French and Italian language skills is a plus
9. Open-minded, flexible, and collaborative team player
10. Highly organized and proactive individual with a strong focus on targets
11. Customer-centric approach
12. A background in the white goods industry, consumer electronics, or consumer durables is preferred
About Us
Haier Europe is part of Haier Smart Home, the world's leading major appliance brand and one of the Fortune Global 500 companies. Our global network comprises 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers, and a sales network of 230,000 nodes worldwide.
We are the only IoT Ecosystem Brand ranked among the Kantar BrandZ Top 100 Most Valuable Global Brands for five consecutive years. Additionally, we have been recognized as the #1 Global Major Appliances Brand according to Euromonitor International for 15 consecutive years.
In 2023, we achieved revenues of approximately €33.6 billion. In Europe, under our premium brands, including Candy, Haier, and Hoover, we design the new era of living by offering household solutions and scenarios to over 45 markets in Europe and beyond.
Haier Europe is headquartered in Vimercate (MB), Italy. More information is available on corporate.haier-europe.com.