Skillful professionals in the field of digital imaging are invited to join our team at Teleperformance Greece, where we collaborate with Canon, a leading manufacturer of professional and consumer imaging equipment and information systems.
We offer an exceptional opportunity for technology enthusiasts to provide customer support for a variety of printers, photocopiers, digital cameras, and other imaging products to German-speaking customers.
Job Responsibilities:
* Communicate with customers via phone, chat, and email to resolve technical issues efficiently.
* Track and follow cases to ensure timely closure.
* Establish strong, professional relationships with all partners and exhibit empathy.
* Meet targets set by client statement of work and internal targets.
* Answer customer inquiries, troubleshoot, or escalate technical issues.
* Follow standard diagnostic procedures and handle frequently asked questions effectively.
Requirements:
* Strong written and verbal skills in German.
* Good communication skills in English.
* Tech savviness and solution-driven thinking.
* An empathetic nature with matching communication skills.
* A positive attitude and willingness to learn.
What We Offer:
* We provide complete support for relocation to Greece, covering flight ticket expenses and accommodation costs.