Job Description:
* Develop and manage strong customer relationships
* Oversee all aspects of customer order management and administration
* Identify and communicate critical part requirements for airline customers and shops
* Support general customer operational issues
* Assist with monthly and weekly planning processes
* Coordinate all aspects of customer order management, including reviewing orders, providing recommendations, processing orders and quotes, and communicating parts availability, pricing, delivery schedules, and expedite requests
* Ensure high levels of customer satisfaction, develop corrective action and communication plans as needed
* Gain an understanding of customer businesses, processes, and systems to help maintain a competitive advantage
* Prepare regular financial projections per customer to support sales forecasting
* Offer comprehensive materials management solutions and coordinate with customers
About the Customer:
On behalf of our client, a leading aerospace manufacturer, Swisslinx is seeking a Customer Account Administrator to provide exceptional customer service across the EMEA and CIS regions.
Requirements:
* Excellent written and verbal English communication skills
* Minimum of 2 years of relevant work experience
* Experience with aerospace and airline customers is an advantage
* Proficiency in SAP or a similar ERP system
* Proficiency in Microsoft Office (Word, Excel, PowerPoint)
* Strong organizational skills with the ability to prioritize and multitask effectively
* Ability to work independently and in cross-functional teams
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