KEY RESPONSIBILITIES
Merchandising
1. Define personalized assortment for each boutique for finished goods Watches & Jewelry
2. Secure Model Stock fulfillment through auto-replenishment while considering sales trends and specific adjustments when required (e.g.: seasonal stock push during peak periods)
3. Secure proper stock levels on Best-Sellers and strategic references
4. Develop in-depth understanding of clients’ and boutiques’ needs and be agile in taking actions
5. Work closely with visual merchandising to guarantee compliance with VM guidelines and enhance the products’ visibility in boutiques
6. Maintain a close relationship with boutiques and merchandising, distribution/demand planning team in HQ through continuous communications ensure proper communication and follow-up on shortages, scarcity management, novelties implementation.
Supply Chain and Order Management
7. Manage daily boutique inquiries on product availability & estimated lead time for deliveries + special requests. Secure appropriate follow-up of all backorders with proper updates in boutique request file.
8. Stock rebalancing between both boutiques, analysis & recommendations to reach optimum stock availability.
9. Reallocation campaigns: Monitor stock returns, to have them executed in time, and in the most efficient way for the teams involved
10. Manage strap and buckles orders and provide updates on delivery lead-time.
11. Optimize stock quality through proper follow-up of product lifecycle evolutions.
12. Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits. Guarantee product availability for consignment needs.
13. Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc.)
Sales & Stock analysis and reporting
14. Follow up on stock fulfillment KPIs, stock coverage levels, stock quality
15. Preparation and animation of monthly supply meetings with Retail teams
16. Ad hoc performance analyzes ( performance versus stock distribution at metric level for rings)
17. Closely monitor strategic references/collection sales & Stock
18. Provide detailed sales performance analysis at boutique level for CH Monthly Business reviews
Wholesale Operations & Staff Sales
19. Propose replenishment
20. Process straps and accessories orders
21. Manage flow to send pieces to CS for refurbishment/Repair
22. Prepare exchange proposals with historical price and replenishment proposal
23. Process stock returns and related credit notes
24. Reallocation campaign (local stock)
25. Manage HJ consignments and return flows
26. Source stock for POS Openings
27. Staff sales invoicing for Swiss teams: follow-up on product availability with HQ teams, ODN creations and weekly reporting
Europe Sales Operations
28. Support Europe Operations manager in the animation and coordination of the European distribution community
29. Coordinate regional reallocation campaigns including local stock returns and EU CHD6 stock releases
30. Follow-up on novelty and scarcity references allocations by market and ensure quotas are respected
31. Biweekly extractions of EU stock to isolate novelties and scarcity pcs on dedicated stock
32. Be a Key User for the operations processes for daily support of Team and training
33. Ensure maintenance of all operations procedures
YOUR PROFILE:
34. 2-3 years of similar experience in merchandising, buying and/or supply chain, operations acquired, preferably in Luxury industry
35. Good understanding of International Retail business and affinity with the luxury industry is an advantage
36. Proactive, agile, co-operative and cross-functional team player
37. Rigorous reasoning, strong analytical and problem-solving skills
38. Strong interpersonal and communication skills
39. Ability to work with complexity and support competing priorities.
40. Proficient in IT with advanced skills in Microsoft Excel
41. Experience with ERP and SAP or similar ERP is a major plus.
42. Strong time management skills: able to manage simultaneous deadlines
43. Able to adapt to new ad-hoc responsibilities in a fast-paced environment
44. Hands-on mentality, pro-active and problem-solving minded & strong customer service mindset
45. Ability to analyze large amounts of sales data, identify business trends, and react quickly to the needs of the business
46. Fluent in English, German would be highly appreciated
WE OFFER :
47. A dynamic & caring team with a great positive learning environment
48. Your daily activities will be interesting, challenging and diverse
49. No day will be like another!