Jobs at Loway: Junior Support Engineer (m/f/o) We are looking for a motivated Junior Support Engineerwho is willing to learn the ins and outs of Asterisk-based contact centres and who will support our worldwide network of resellers and customers.
Part of joining a small team means that you will have diverse responsibilities, including:
Supporting our prospect and customer base through multiple channels, from e-mail to web meetings to Remote Access / SSH.
Offering pre-sales meetings to demo the products and following the customer up to the order.
Writing and enhancing technical and process documentation based on customers' needs
Tracking and maintaining existing product integrations with third parties
Reporting on common issues and interesting special cases
Facilitating production debugging by the dev team
Taking part in product testing to offer feedback based on customers' experience and help develop new features
Your profile:
Willingness to learn - we don’t expect you to know everything at the start. We need you to come with some skills, but more important to us is how quickly you can learn new things.
Fluent English, written and spoken. Nearly all activity will be in English. You will speak in English every day.
High degree of self-initiative, flexibility and ability to work independently and responsibly.
Elements of Linux system administration.
Comfortable with the Linux shell and scripting languages.
Knowledgeable about a basic git workflow.
You are a good person - meaning: someone that we can count on; someone that is caring, responsible and accountable.
Extra points for:
Previous knowledge of Asterisk / Freeswitch / VoIP
Working knowledge of the German language
Some knowledge of HTML and/or a programming language
Involvement with Open-Source projects
Our success follows that of our customers, so part of everyone’s job is helping our customers win, and this may involve some amount of after-hours support in responding to critical production issues.
Compensation will be competitive and negotiated based on your level of experience and your needs.
The job is mostly based in our main offices in Stabio (Switzerland), as all support activities are run remotely from there.
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