Boutique Manager Introduction de la sociétéLongines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.Description du posteWe are looking for a Boutique Manager for our new Boutique in Zürich. As a Boutique Manager, you will be responsible for driving sales, achieving all operational objectives, and ensuring compliance with the brand's standards within the boutique. You will also oversee recruitment, development, and coaching of your boutique team by offering motivation, encouragement, and support. Your role is critical in maintaining and delivering a consistently high level of customer service within the boutique. Additionally, you will implement the company's business plans and strategies, ensuring the boutique adheres to the guidelines and procedures established by headquarters (HQ). In this role, your main tasks will be to : Team Management and Operational Oversight o Lead and manage the sales team, ensuring optimal boutique operationso Monitor and drive the achievement of sales targets and operational goalso Develop, define, and communicate team objectives, integrating them into individual development plans Commercial Animation and Customer Development o Supervise commercial activities to grow the local customer baseo Ensure the boutique delivers an outstanding and consistent customer experienceo Organize team briefings regularly to align objectives, strategies, plans and events with business opportunities Reporting and Analysis o Analyze performance metrics (KPI's) and prepare periodic commercial and marketing reportso Track budgets and operational performance, ensuring regular reporting to the Brand Manager Marketing and Visual Merchandising o Coordinate and oversee marketing and communication actions, including boutique eventso Ensure product displays and visual merchandising comply with brand guidelineso Manage stock replenishment to ensure it is conducted correctly and regularly Recruitment and Development o Oversee the recruitment, onboarding and training of team memberso Provide coaching and development opportunities to empower team members to reach their full potentialo Handle performance reviews and evaluations while addressing disciplinary issues in line with HQ policies Leadership and Team Dynamics o Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the teamo Ensure team members are well-trained on all operational tools (e.g., POS systems, back office, ordering, after-sales services)o Support the team in delivering exceptional customer service and continuously set the standard for boutique excellenceProfilSolid experience in managing luxury boutiques, ideally in watchmaking, jewelry, or accessories, with a proven ability to meet the expectations of a demanding clienteleStrong sales acumen paired with assertive leadership, allowing you to guide and motivate your team with determination and empathyFamiliarity with the Swiss market, particularly the Zürich area, with an established network of clients or partners being a plusFlexible, communicative, proactive, and able to handle projects independentlyCompétences requisesExcellent sales and negotiation skillsStrong business sense and customer focusAbility to work autonomously as well as within a teamStrong coaching, motivational and leadership capabilitiesExceptional planning, organizational, and communication skillsProactive approach with a sense of ownership, urgency and accountability for resultsCreativity and a problem-solving mindset to seize opportunities and achieve outstanding outcomesLanguesFluency in German and English is essentialKnowledge of other languages is an advantageLieu de travailZürichPersonne de contactJulie Heimann jidd2f983aafr jit0208afr