Job Summary
The Operations Manager, Europe will provide support to and professionalize Operations in Europe. Reporting directly to Liberty Specialty Markets' EU Operations Process Team Manager.
Key Responsibilities:
* Achieve objectives regarding Operations (Classic Retail incl. MNP for the European region) focusing on quality, productivity, costs, SLA, and KPI framework.
* Support the implementation of LSM Europe strategy by collaborating with in-country operations, Sr. Manager Operations Europe, Head of Operations Europe, and local management.
* Act as subject matter expert for Europe in Underwriting processes incl. MNP.
* Focus on correct and timely support/processing by in-country operations.
* Support the transition of Classic retail to APB and transitions from UW to local Ops and Genpact.
* Perform audits/quality checks and process exceptions/high complex tasks incl. MNP.
* Achieve ambitious SLAs/KPIs on TAT and accuracy.
* Maintain standard operating procedures reflecting activities and responsibilities.
* Standardize and optimize internal processes incl. MNP.
* Provide timely and proper reporting around BAU activities.
* Participate in projects and programs.
Skills and Experience Required:
* Good understanding of Underwriting processes and procedures incl. MNP.
* Insurance industry experience.
* Experience with transactional insurance systems highly desirable.
* Advanced verbal and written communication skills in English and local language.
* Good organisational and prioritisation skills.
* Ability to establish and maintain deadlines and service level agreements.
* Experience working to varying and tight deadlines.
* Ability to proactively resolve issues.
About Us:
Liberty Specialty Markets is a part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, a leading global insurer offering world-class insurance and reinsurance services to brokers and insureds worldwide.
We value our people, bringing them together through diversity, equity, and inclusion (DEI), promoting a vibrant and inclusive environment, and committing to their career development.
Ours is a culture that fosters collaboration, innovative solutions, and flexible work arrangements promoting a healthy work-life balance.