Description
Want to be a part of the most AUDACIOUS and radically EXCELLENT Paint, Decorating, & Hardware Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important. We are currently hiring an Assistant Manager in Training at our Geneva location!
JC Licht founded in 1907, is a full-service paint, hardware, and decorating retail destination featuring Benjamin Moore products. We presently have 65 locations throughout Chicago, Wisconsin, and Indiana. There are exciting opportunities for growth throughout this region. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for providing incredible customer service, then JC Licht wants you!
Summary: The primary responsibility of Store Management is to monitor operations and profitability of the store and provide support to the store as required.
Essential Duties and Responsibilities include the following:
1. Human Resources:
o Active involvement in the recruitment, selection, and hiring of store team members.
o Ensure that all store employees have a working knowledge of various products and develop training programs when necessary.
o Ensure employees deliver excellent customer service to our customers.
o Encourage a viable team-oriented working environment through good communication.
o Ensure that the store is properly staffed at all times.
o Supervise employees.
o Conduct periodic performance reviews to assess employee performance and administer disciplinary action in accordance with company policy when necessary.
o Ensure compliance with all federal/state regulations and company policies including ADA, EEOC, Workers Compensation – Wage & Hour, Sexual Harassment, etc.
2. Store Operations:
o Maintain appropriate inventory levels to meet customer needs and align with budget.
o Control inventory losses through proper controls and notations.
o Control expenses.
o Ensure that the store is properly opened and closed in accordance with company policy.
o Complete all paperwork reports in a timely and accurate manner.
o Maintain merchandising standards established by JC Licht Senior Management Team including window displays, sales floor displays, promotional displays, etc.
o Actively participate in store activities including unloading trucks, stocking shelves, carrying merchandise out for the customer, and delivering paint when needed.
3. Financial Management:
o Monitor accounts payable, accounts receivable, and banking procedures; resolve problems as necessary.
o Understand and utilize various business reports to identify sales, gross margin, and expense control opportunities.
o Maintain a complete understanding of the company’s purchasing policies and procedures.
4. Customer Focus:
o Resolve customer issues efficiently.
o Assist all customers professionally and timely upon entering the retail store.
o Answer customer telephone calls promptly and appropriately per company guidelines.
o Provide knowledgeable assistance to customers with all product lines and services offered by the retail store.
o Ensure the physical appearance of the store is maintained and that all equipment is in excellent working condition.
o Suggestively sell additional merchandise to assist customers in completing their projects.
o Present a professional, neat appearance, maintain a good attendance record, and arrive at work on time.
5. Account Management:
o Support the development of new accounts and increase sales of current accounts through targeted sales initiatives.
o Ensure that commercial accounts are properly set up and administered.
o Assist with outside sales calls when necessary.
o Adhere to all company policies and procedures outlined in the JC Licht Employee Handbook.
Benefits (available to employees averaging 30 hours a week)
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Health Savings Accounts & Flexible Spending Accounts
* 401(k) with Matching
* Employee Assistance Program
* Voluntary Short Term & Long Term Disability
* Voluntary Life insurance, Accident Insurance & Critical Care
* Paid Training
* Paid Holidays and Time Off
* Referral program
* Employee discount
* Bonus Plans
Requirements
* Requires a two or four-year college degree or equivalent work experience.
* Effective financial planning and management skills.
* Strong interpersonal communication skills.
* Minimum of 2 years retail experience, preferably industry-related. Background in inside sales is a plus.
* Job involves a wide variety of tasks including bending, lifting, and sitting.
* Individual must be able to lift at least 50 pounds and work up to 50 hours per week.
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