Job Title: Quality Performance Management Sr. Manager
Description:
At Bristol Myers Squibb, we offer challenging and meaningful work that transforms lives of patients and careers of our employees. As a Quality Performance Management Sr. Manager, you will have opportunities to grow and thrive through uncommon scale and scope, alongside high-achieving teams rich in diversity.
We are seeking an experienced professional with strong communication skills, project management abilities, Operational Excellence techniques, and data structuring skills to lead our quality performance management initiatives. The successful candidate will develop and maintain intake processes, manage internal team business tools, assist in deploying new strategies, and lead data collection, review, and reporting of accurate and on-time monthly metrics.
This role requires collaboration across the network to standardize and improve processes, as well as the ability to act on decisions while balancing speed, quality, and risk. You will also be responsible for providing innovative, compliant ideas or alternatives that create value, including seeking new information and external insights.
Key Responsibilities:
* Develop and maintain intake process for rapid prioritization, value capture, and standard rhythm of execution to support business needs in relation to Quality metrics and operations.
* Manage, maintain, and improve internal team business tools to shift the area to proactive capture of high-value targets.
* Assist in deploying new strategies that deliver robust metric collection process, foster continuous improvement mindset, and build capability for targeted GxPs and the greater enterprise.
* Lead data collection, review, and reporting of accurate and on-time monthly metrics to support QMS Management Review Process and electronic QMS performance and health.
* Own critical business tools (e.g., SharePoint, GMAC, and internal tooling), including maintenance, training, and simplification and efficiency opportunities across the GxP Quality Performance Management landscape.
* Collaborate with internal resources, Corporate Quality resources, and alternate functions to communicate key identification, trends, ways of working changes, and capability tools delivered from the broader organization.
* Provide tactical support to Performance Integrators to ensure standardization and effectiveness of the entire Quality Metric process.
* Support facilitator in ensuring annual assessment of quality metrics is executed by implementing change requirements and appropriate downstream impacts to drive improved ability to detect and eliminate waste and informed decision making across the network.
* Train on and gain access to business systems, including project Infinity process flows and outputs to support prioritization and improvements.
* Support quality performance management related integration efforts.
* Collaborate with GPOs to identify appropriate QMS Level 2 Quality metrics and develop monitoring systems.
* Lead and/or participate in sharing best practices and lessons learned to embrace evolving regulations and business expectations.
Qualifications & Experience:
* Bachelor's degree in a relevant pharmaceutical sciences, chemistry, engineering, biology, or other related discipline.
* 8+ years of experience within the pharmaceutical or biotechnology industry.
* OPEX/Lean Six Sigma experience preferred.
* Ability to collaborate across the network to standardize and improve processes.
* Customer-focused and continuous improvement mindset.
* Ability to act on decisions while balancing speed, quality, and risk.
* Ability to identify, manage, and/or escalate issues and risks to timelines.
* Excellent oral and written communication skills.
* Ability to think clearly and in a decisive manner; remain calm under adverse conditions.
* Detail-oriented and strong organizational skills, enabling ability to work on multiple projects at one time and manage priorities.
* Ability to provide innovative, compliant ideas or alternatives that create value, including seeking new information and external insights.
* Working knowledge of quality systems principles and applications.
* Ability to work independently and with groups of people/teams in a complex changing environment.
* Strong critical thinking and analytical skills to quickly identify issues in data analysis and issues resolution.
About Us:
Bristol Myers Squibb is a company dedicated to transforming patients' lives through science. We believe in empowering each of our colleagues to apply their individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.
On-Site Protocol:
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based, and remote-by-design jobs. The occupancy type assigned to a role is determined by the nature and responsibilities of the role.