We are looking for an Business Support Assistant to reinforce our Institutional FX Desk within our Global Sales HQ department. Your daily job will be as follows:
* Support the Institutional FX Sales with onboarding of new clients.
* Daily monitoring of smooth execution and settlement dashboard and coordination of solution.
* Assist Sales initial contact with the prospects and onboarding initiation, as well as continuous follow up in until submission of the application to compliance.
* Provide full support to Sales team members to ensure a high service level and meet the team targets.
* Handle incoming calls from prospects, clients and other departments.
* Handle general internal and external correspondence and mailing.
* Conduct periodic customer due diligence reviews.
* Coordinate with other departments (Legal and Compliance, FXBO, Payments) all operational day to day questions.
* Assist Sales to prepare Expos and Conferences, follow up after the event with leads.
* Do Market research together with Sales.
* Other administration/sales tasks as assignment from Line Manager.
Qualifications
* Graduated from a Bachelor or a Master in Economics, Finance, Management or Business Administration.
* Turkish and English speaker (mother tongue or fluent), working proficiency in French, any other language is a plus.
* A previous experience of minimum 1 year in customer care or relationship management, in a financial services context, is mandatory.
* Rigorous, great sense of priorities and excellent organizational skills.
* You have a talent in efficiency and strong communications skills.
* You have an open-minded, team-oriented spirit and you are capable to work under pressure.
* You are Swiss citizen or hold a work permit.
SQ2