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Whatever-Whenever Agent (Guest Relations) - Winter Season 24/25, Bagnes
Job Category: Customer Service
Job Reference: 26c6562fbd82
Job Description:
Talent Profile
You represent the W lifestyle to our guests, embodying the brand's unique spirit and warmth. As a Talented individual, you bring the W brand to life with your personal touch.
The Role
Our Whatever/Whenever team answers hotel calls, handles guest requests, and ensures a warm welcome for all visitors. We drive the service philosophy throughout the hotel, focusing on Wow moments for every guest.
Your Responsibilities
As a Whatever/Whenever Agent, you'll create unforgettable experiences by addressing guest requests, resolving issues, and exceeding expectations. You'll work closely with the team to deliver exceptional service, always staying true to the W brand's essence.
What We're Looking For
We seek someone passionate about the W brand, with experience in high-end Concierge/Guest Service roles. You should have excellent people skills, be highly motivated, detail-oriented, and dedicated to providing an exceptional guest experience. Your interest in taste, sound, body, scene, and stance will help you connect with our guests and deliver personalized recommendations.