Descriptif
We are currently looking on behalf of one of our important clients for a IT Support Engineer. The role is a permanent position based in Zurich Canton with very good home office allowance.
Your Role:
1. Support the installation & configuration of computer systems, diagnose hardware & software errors & find solutions for technical & application problems.
2. Guide IT users through a series of actions, either in person or remotely, to help them set up systems or solve problems.
3. Explain technical aspects in a way that is understandable to ordinary users.
4. Test & evaluate new systems & technologies & assist in their introduction.
5. Observe & maintain different systems & networks.
6. Maintain an ITSM tool with tickets, solutions, assets, configurations & release notes.
7. Manage technical documentation & operating instructions.
8. Utilize the following technology stack: Microsoft Office 365/E3, MS Teams, Windows Server 2016 & 2019, CITRIX Workspace, SQL & Oracle DB, Dell & HP clients with Windows 10/11.
Your Skills:
9. At least 3 years of relevant professional experience in IT Support Engineering.
10. A very good knowledge of Computer Hardware & Network Systems.
11. A very proficient understanding of Windows Server / Windows 10 Environments.
12. Experienced with the Office 365 Suite & Microsoft Teams.
13. Any experience in EDI Tools & Platforms is considered advantageous.
14. Ideally experienced within Industrial Environments.
Your Profile:
15. Further Educated / Trained in Computer Science or Business Informatics
or similar.
16. Self-motivated, structured, solution-oriented & a team-player with very good communication skills.
17. Fluent in English (spoken & written), German language skills are considered a very strong plus.