Job Title: Night Auditor
Company: Explora Journeys
Job Description
The Night Auditor plays a vital role in ensuring the smooth operation of our luxury travel brand.
Key Responsibilities:
1. Perform financial audits, reconcile accounts, and complete end-of-day procedures while adhering to Company Standards and Procedures.
2. Handle cash transactions as required.
3. Monitor guest payment methods and authorize payments, following up on any outstanding balances.
4. Provide exceptional customer service to guests during the night shift, including responding to queries and requests via phone or in person.
5. Assist with administrative tasks to support finance and guest services departments.
Requirements:
* Cruise industry experience is highly valued.
* Diverse Luxury/Premium hospitality background is essential.
* Excellent communication and customer care skills are required.
* Problem-solving ability and independence are key attributes.
* Proficiency in Microsoft Office Suite and computer systems is necessary.
* Familiarity with Fidelio/Otalio Cruise System and POS systems is advantageous.
* Fluent English language skills are mandatory, with additional European languages beneficial.