Implementation, configuration and maintenance of workstation devices (notebook, workstations, mobile client), peripherals and the meeting room infrastructure.
Setting up clients and installations.
User and client management as well as access management.
Planning, implementation and controlling of local IT projects.
Support and support of end users in the event of disruptions and questions in the hardware, software and network area (2nd level support).
Collaboration in incident, problem and change management in the field of ICT, 2nd level support.
Creation and maintenance of documentation, instructions and checklists (knowledge database).
Interface between Onsite Support and corporate customers.
Minimum Requirements:
1. Completed apprenticeship (EFZ) in computer science (EFZ IT support, business informatics) or comparable training and/or corresponding professional experience.
2. Sound knowledge of the support and operation of client infrastructure (Microsoft, O365) and network components.
3. Ticket Cat. B is an advantage.
4. Ability to work in a team, strong communication skills and strong service and customer orientation.
5. Must hold a valid work permit.
6. Extensive knowledge and understanding of IT and computers.
7. Very good knowledge of German and English mandatory, second national language is an advantage (Italian / French).
8. Several years of professional experience in the field of user support as well as in the evaluation and design of solutions.
If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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