IT Administrator Job Description
Job Summary
We are seeking an experienced IT Administrator to join our Zurich office. As an IT Administrator, you will be responsible for providing technical support to users across several European countries.
About You
* 3+ years of experience in IT Administration or Systems Support, preferably in a similar environment
* Proficient with Mac (primary) and Windows (secondary) operating systems
* Strong troubleshooting skills for hardware, software, and networking issues
* IT Security and Cloud Management experience required
Our Offer
* Extra-legal paid time off
* Enhanced maternity and paternity leaves
* Free fruit, snacks and discounted in-office healthy meals
Your Responsibilities
System Maintenance
Monitor, maintain, and upgrade IT infrastructure including servers, networks, and desktops to ensure high performance, reliability, and security.
User Support
Provide first and second-line technical support to internal staff, troubleshooting and resolving hardware and software issues.
Network Management
SUPPORT network configuration, manage firewalls, VPNs, and troubleshoot connectivity issues.
Security Management
Implement and manage security protocols, antivirus software, patching, and updates; ensure compliance with data protection policies.
Hardware/Software Management
Install, configure, and manage hardware (computers, printers, phones) and software (operating systems, office suites, specialised applications), including through the use of 'one touch' deployment strategies.
Data Backup & Archiving
Manage regular data backups, recovery procedures, and archiving processes to ensure data integrity and disaster recovery capabilities.
Documentation
Maintain detailed and accurate documentation for IT processes, procedures, and inventory of assets.
IT Project Support
Assist with IT projects such as system upgrades, deployments, and migrations.
Vendor Management
Liaise with external vendors for IT equipment, software licensing, and technical support agreements.