Client: AbbVie
Location: Job Category: Customer Service
Job Reference: cbec50f71763
Job Views: 7
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: The Customer Service Specialist is mainly responsible for fluent, timely and accurate transaction of incoming customer orders. Responsibilities include keeping relationship with Commercial Teams, Sales Reps, 3PL & Business Process Outsourcer (BPO), comply with AbbVie policies and Code of Conduct plus SoX controls requirements. The function is office based.
Key responsibilities:
Guarantee of punctual processing of incoming customer orders
Invoices to Customers as a back-up for Customer Care Specialist
Handling enquiries for Credit / Debit notes
Filing of customer orders as a back-up
Monitoring & co-managing the relationship with 3PL
Responsible for Congress Invoicing
Responsible for follow-up transaction of product returns in close relationship with internal QA
Answering customer calls and provide support (e.g. invoicing, credit and debit memo, deliveries status and partially promotional material)
Customer set up / changes / maintenance and general Masterdata activities
Control, entering prices for contract agreements
Collaborate with BPO with regards to queries about unapplied customer payments; monthly dunning runs and follow-up with customers
Ensure full compliance to local and global SOPs (Standard Operating Procedures)
Ensure full compliance to AbbVie policies and Code of Conduct plus SoX controls requirements
Responsible for planning Duodopa Accessories in JDA in consultation with responsible persons.
Qualifications Qualifications and experience:
Solid commercial education
3+ years of experience in a Customer Service role/environment
Preferred experience in Pharmaceutical industry
Broad experience with systems and tools (SAPS/4 Hana, Microsoft Office etc.)
Business fluent in German, English and French, Italian is nice to have
Interaction with shared service centers
Capable to work cross functionally
Critical skills required for the role:
High customer orientation
Ability to communicate adequately at multi-levels
Multilingual
Capability to properly support affiliate Commercial Teams and Sales Reps, 3PL
Ability to effectively interact with shared service center (BPO)
Additional Information AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
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