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Company Overview
Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services.
The Role
Position: Onsite Support Technician
Duration: 1 year onsite opportunity
Sponsorship: NO sponsorship provided for this role.
Languages: Very good knowledge of German and English mandatory; second national language is an advantage (Italian / French)
Work Description
Implementation, configuration, and maintenance of workstation devices (notebook, workstations, mobile client), peripherals, and meeting room infrastructure.
Setting up clients and installations.
User and client management as well as access management.
Planning, implementation, and controlling of local IT projects.
Support of end users in the event of disruptions and questions in the hardware, software, and network area (2nd level support).
Collaboration in incident, problem, and change management in the field of ICT, 2nd level support.
Creation and maintenance of documentation, instructions, and checklists (knowledge database).
Interface between Onsite Support and corporate customers.
Qualifications
Completed apprenticeship (EFZ) in computer science (EFZ IT support, business informatics) or comparable training and/or corresponding professional experience.
Several years of professional experience in the field of user support as well as in the evaluation and design of solutions.
Sound knowledge of the support and operation of client infrastructure (Microsoft, O365) and network components.
Ability to work in a team, strong communication skills, and strong service and customer orientation.
Ticket Cat. B is an advantage.
The Package
We offer a competitive salary and a great benefits package.
Blupace is committed to promoting a diverse, open, and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish, and balanced with a healthy dose of fun, it ensures that our people stay and develop.
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industries: IT Services and IT Consulting
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