We seek a self-driven and proactive ITSM Process Analyst to join a leading commodity trading firm in Geneva. In this role, you will develop, document, and optimize business processes and policies, applying ITIL and Six Sigma methodologies. You will also engage with stakeholders to ensure alignment with business goals and compliance with regulatory standards. This is an excellent opportunity for someone eager to challenge existing processes and drive continuous improvement.
Responsibilities:
1. Develop and document ITSM and ITIL processes, policies, and procedures.
2. Analyse and optimize business processes, identifying areas for improvement.
3. Engage and manage senior stakeholders to ensure process alignment.
4. Conduct audits to ensure compliance with internal controls and regulatory requirements.
5. Manage privileged access processes to maintain security and compliance.
6. Apply Six Sigma principles to improve process efficiency.
7. Work independently to drive process improvements and report findings to senior leadership.
Skills & Experience:
* Strong knowledge of ITSM and experience in process analysis and optimization.
* ITIL Certification is beneficial.
* Stakeholder management experience and the ability to work independently.
* Familiarity with audit and compliance processes, especially in regulated environments.
* Experience in writing, changing, and improving IT and business processes.
* Excellent communication and documentation skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Oil and Gas
#J-18808-Ljbffr