About Us
Longines, renowned for its elegant timepieces, is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. With a rich history dating back to 1832 in Saint-Imier, Switzerland, Longines watchmakers have perfected their craft through tradition, elegance, and performance. As an Official Timekeeper of World Championships and partner of international sports federations, Longines has forged lasting connections with the world of sport.
About the Role
We are seeking an experienced Deputy Manager to join our new boutique in Zurich.
As a Deputy Manager, you will collaborate closely with the Boutique Manager to drive sales, ensure operational objectives are met, and maintain high standards within the boutique. You will also assist in recruiting, developing, and coaching the boutique team by providing motivation, encouragement, and support. Delivering exceptional customer service will be a key aspect of your role. Additionally, you will help implement the company's business plans and strategies, ensuring adherence to brand guidelines established by HQ and full compliance with company policies and procedures.
Your primary responsibilities will include:
* Sales and Operational Support
o Assist the Boutique Manager in achieving sales targets and operational objectives
o Set and agree on team goals, monitor their progress, and integrate them into individual development plans
o Provide support to the team to ensure the achievement of both personal and boutique goals
* Team Leadership and Communication
o Establish and maintain strong, effective relationships with the team and HQ departments
o Organize regular team briefings to discuss objectives, strategies, plans, and events, ensuring alignment with business opportunities
o Motivate and energize the sales team to continuously deliver an exceptional customer experience
* Merchandising and Stock Management
o Ensure products are properly displayed and comply with company guidelines, including visual merchandising standards
o Manage stock replenishment processes to ensure accuracy and regularity
* Training and Development
o Help build a winning team by fostering passion for the products and empowering employees to reach their full potential
o Support the Boutique Manager during performance reviews, evaluations, and team coaching
o Ensure all team members are fully trained and informed on the company's IT systems (e.g., POS systems, back-office, inventory transfers, etc.)
* Customer Service and Experience
o Strive to set a benchmark for customer service and in-store experiences
o Continuously support the team in delivering the best possible service to exceed customer expectations
* Administration and Reporting
o Assist with team performance reviews and ensure clear, effective communication at all times
Requirements
To succeed in this role, you should possess:
* Vocational training in sales (CFC) with several years of experience in luxury boutiques, ideally in watchmaking
* Proven experience in team management
* Excellent interpersonal skills and customer focus
* Knowledge of the local market with an established network of clients or partners
Essential Skills
* Strong sales and negotiation skills
* Business acumen and ability to work autonomously and collaboratively
* Capability to coach, motivate, and lead a team effectively
* Exceptional planning, organizational, and communication abilities
* Entrepreneurial mindset with a sense of urgency and accountability for results
* Creativity and problem-solving skills to achieve outstanding results
Languages
Fluency in German and English is essential; knowledge of other languages is an advantage.
Location
Zürich.