FIVE Hotels and Resorts invites dynamic personalities to deliver exceptional gastronomic experiences at our dare-to-be-different destinations in Dubai and Zurich.
Our newly revamped lifestyle hotel in Zurich, overlooking the city center from the stunning Uetliberg plateau, offers 149 rooms and 87 contemporary suites with award-winning culinary concepts centered around FIVE's musical stylings.
Join Our Front Office Team
As Concierge, you will work closely with a committed Front Office team driven by delivering 'FIVE-star' guest experiences to an international diaspora.
With proven experience in a highly active environment, you will utilize your organizational, communication, and leadership skills to develop solutions that push groundbreaking boundaries.
Duties and Responsibilities
* Serve as a key point of contact for Guests and respond efficiently to Guest enquiries
* Provide information, advice, and booking services for various Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
* Process and deliver messages for Guests
* Deliver and store Guest luggage safely
* Stay current and up to date with all hotel services and daily VIP requests and special events
* Ensure orderliness and safety guidelines around the lobby and front door areas
* Provide support to Management as required, in cases of emergency
* Project a professional manner with emphasis on hospitality and Guest service
* Maintain a clean, healthy, and safe working area
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
Benefits
* Livethe exciting FIVE Life
* Attractive incentive schemes
* Rapid career advancement
* Team-spirited colleagues
Requirements
* Hands-on approach with a 'can-do' work attitude
* Commitment to delivering exceptional guest services with passion
* Previous experience in a Luxury Hotel as an asset
* Must be proactive with a meticulous eye for detail
* Must be highly organized and energetic with ability to get the job done
* Swiss work permit holder or EU ID / Passport holder
* Strong working knowledge of industry regulations
* Ability to find creative solutions while taking ownership for all duties and tasks assigned
* Fluent in English & German