Enhance Digital Employee Experience with Nexthink
About Us
Nexthink empowers customers to proactively identify, troubleshoot, and solve issues impacting Windows and macOS devices.
Your Mission as Product Manager
* Become an expert on end-user device troubleshooting, guiding product teams internally and advising customers externally.
* Lead customer workshops and consultancy sessions to improve troubleshooting effectiveness.
* Define and drive the product strategy and roadmap, aligning cross-functional teams.
* Deeply understand customer needs, competitive landscape, and industry trends to shape product development.
* Collaborate closely with agile teams to manage product operations.
Requirements
* 10+ years of experience in Level 3 EUC technical support or advanced troubleshooting roles.
* Proven track record in diagnosing, configuring, and troubleshooting Windows 11 and macOS operating systems.
* Experience in project management or product management, specifically in EUC solutions.
* Consulting experience with proven skills leading customer workshops and strategic sessions.
* Entrepreneurial mindset, highly self-driven with excellent problem-solving capabilities.
* Exceptional communication and presentation skills to engage stakeholders across Engineering, Design, Executive Leadership, and Customers.
* Professional-level proficiency in English (written and spoken).
Technical Skills
* Proficiency with endpoint management solutions such as SCCM, Intune, Jamf.
* Experience managing and troubleshooting software deployment, patch management, and application compatibility issues.
* Solid networking knowledge (DNS, DHCP, VPN, Wi-Fi configuration).
* Experience with security concepts (antivirus, malware remediation, encryption tools such as BitLocker or FileVault).
* Ability to use advanced diagnostic and log analysis tools to rapidly pinpoint root causes.
Why Join Nexthink?
* Pioneers and trailblazers of a global IT Market Category (DEX) shaping the future of digital work.
* Innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints.
* Hybrid work model balancing office and remote work with a structured approach for new hires.
* Flexible Hours and unlimited vacation time plus company-paid volunteer days.
* Free access to a fitness centre inside the building and reimbursement for public transport.
* Reimbursement up to 50% of the cost of French classes.
* Fresh fruit, cookies, and soft drinks available daily.
* Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, and more.
* Bonuses for referring successful hires after three months of continuous employment.
* We offer a relocation package to people coming from another country.