Job Description
After a training period on our technologies (Oracle, Perl, Python), internal systems and the trading world, you will :
* Assist numerous departments of Swissquote on issues relating to the technical aspects of our platforms.
* Proceed to the first step of investigation and solve complex and critical cases.
* Maintain, operate and update our customer databases using your SQL knowledge.
* Develop new automation tools to continuously improve the performance of the support of our banking systems
* Investigate issues for our clients and other departments
* Provide level 2 and 3 support for our clients
* Develop and optimize internal tools
* Provide complex databases extractions (SQL) for others departments
* Coordinate with development teams to solve critical cases
* Participate in the daily monitoring of our IT Systems by executing and implementing specific checks
* Be part of an on-call rotation to provide 24/7 support, ensuring incidents are addressed promptly and system downtime is minimized.
Qualifications
* Degree in Information Systems (for example Bachelor HES or similar) and a passion for IT
* Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (Python, Bash), Git
* Very good knowledge of French and Strong working knowledge of English (minimum B2)
* Strong problem solving skills and eager to work on critical systems
* A strong interest in the fintech/banking world as well as a strong sense of customer service
Nice to have
* Banking or other financial services experiences
* A first professional experience
Additional Information
SQ2