Job DescriptionHandling questions and complaints from customers, providing information on delivery times and stock situation Order processing and follow-up in contact with our Shipping departmentAnswering and forwarding incoming emails and phone callsProviding certificates of origin and documentationInvoicing, credit notes and price controlBackorder management (inform the customers and collaborate with our production for new delivery dates)Follow-up and maintenance of goods returnsNew customer opening creation and maintenance in our ERP systemManage appropriate filing system related to auditing requests and export document control Your profileCompleted administrative/commercial education (or similar) as well as several years' experience within a Customer Service department, preferably within an international organizationVery good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plusProficient computer and MS Office skillsStress resistant, reliable and flexible personality with very good communication skillsOpen minded as well as service oriented with excellent problem-solving skillsExperience in Oracle Cloud Applications or Oracle ERP is a plus The right decision: working at STAAR SurgicalSTAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:40 working hours a weekModern working spacesMinimum 25 days of vacationsModern cafeteria spacesMonthly contribution to health insurance costsTraining and development plansFree parking spaces as well as very good connections to public transportationRegular social company events such as summer party/winter party If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.For more information, please reach out to Yathuna Alvappillai (032 332 88 88) or visit us online at www.staar.com jid7215252a jit0313a jiy25a