D-ploy is a leading IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their organization's success and value.
We are currently seeking an experienced IT Supporter in Basel, Switzerland, to provide client-side support. This is a great opportunity to work in the Pharma industry with exposure to new technologies in an international environment.
Our goal is to create value where IT matters.
Key Responsibilities
* Provide first- and second-level IT support (remote and onsite) for hardware and software issues:
o Hardware: Printers, Scanners, Handheld devices, Windows
* Support computerized systems:
o Qualify computers according to defined strategies
o User administration and deploy new tools
o Periodic reporting
o Perform system reviews (for GMP systems) and backups
o Maintain regular contacts and cooperation with software providers
* Lab IT support:
o Document installations
o Implement IT hardware and infrastructure-related solutions
o Troubleshoot and investigate analytical software applications and lab PC systems
Requirements
* Minimum 2-3 years' experience in a similar position at a Pharmaceutical company
* Strong IT background, preferably with Laboratory IT support experience
* Good understanding of regulated environments (GxP)
* Knowledge of different analytical software (user/power user skills)
* Basic knowledge of Qualification V-Model (IQ/OQ/PQ)
* Interest in Technical Writing and Software related topics
* Ability to work in a paper-based environment
* Flexible and team-oriented individual
* Collaborative and creative problem-solver with excellent communication skills
* Experience working in multinational teams with sensitivity to cultural differences
* Fluent English and German language skills; French is a plus
* Candidates must declare a criminal record extract not older than three months
Benefits
* Diverse range of activities, tasks, and projects
* Lunch Checks or Reka Money (Lunch Checks can be used in 7000+ restaurants, Reka Money for Transport & Accommodation, Sport & Wellbeing, Leisure & Culture, Holidays & Travel)
* Free refreshments in our offices
* Insurance Benefits
* Gym Benefits
* Fishing for Friends program – our referral program
* Further development and professional advancement
* International working environment
* Competitive salary and various benefits