Job Type : Permanent
Salary : Negotiable + Bonus + Benefits (CHF)
The successful candidate will be responsible for delivering immigration advice and processing for corporate clients. This role focuses on managing a range of corporate immigration applications, as well as coordinating and facilitating clients' international instructions in collaboration with the wider team.
The Role
This position involves providing immigration advice and guidance to corporate clients, ensuring that all associated issues are addressed. The responsibilities include:
* Providing expert advice and guidance to corporate clients regarding corporate immigration.
* Effective case management skills, including managing a high volume caseload and demonstrating experience in client account management.
* Maintaining up-to-date records of case progress and documents on our case management tool.
* Familiarity with process-driven approaches to account management, working towards Key Performance Indicators (KPIs) and reporting to clients on key metrics.
The Person
* Previous experience in corporate immigration is essential.
* Confidence when liaising regularly with clients at all levels.
* Excellent communication, customer service, and time management skills.
* Strong analytical and problem-solving skills with attention to detail.
* Able to conduct research independently and think critically.
* Excellent customer relationship skills, meeting the highest standards of service.
* Ability to work collaboratively as part of a team, facilitating a positive team environment.
* Familiarity with financial control of client accounts and time recording.
* Able to collect fees in a timely manner and follow up with clients as necessary.
* Delivers results within budget, working consciously to achieve team and individual objectives.
* Demonstrates a commitment to change and adaptability.
* Maintains an up-to-date knowledge of our risk management policies and operational procedures.
* Promotes our values and beliefs, demonstrating integrity and maintaining an ethical stance.
* Familiarity with related professional services (Global Mobility - Relocation, Expat Tax, Payroll) is desirable.