Job Description
Customer Success Manager (f/m/d)
This is Worldline, a leading innovator in the payments technology industry.
We help businesses of all shapes and sizes accelerate their growth journey - quickly, simply, and securely.
Our technology powers the growth of millions of businesses across 5 continents.
We are committed to helping our people accelerate their careers, just as we help our customers accelerate their business.
The Opportunity
Our mission is to inspire and connect businesses in the new world of commerce to exceed the expectations of their customers.
To contribute to this mission, the Service Delivery Manager provides a seamless customer experience at each step of the customer journey.
Based on portfolio knowledge and customer needs, you will implement interactions with our customers in various stages of their relationship with us.
Day-to-Day Responsibilities
* Serves as point of contact to the customer(s) regarding overall and day-to-day service delivery.
* Builds and maintains strong operational customer relationships and participates in customer meetings regarding operational performance to ensure customer satisfaction.
* Mitigating and solving escalations for the assigned customers.
* Promotes the organization's capabilities and works to achieve contract extension or to win additional business within the customer(s) in close collaboration with Sales.
* Managing assigned customer queries by being knowledgeable about Digital Commerce products & processes.
* Support Business Projects actively with close interactions with other departments.
* Providing training to the assigned customer.
Requirements
* Minimum Bachelor-level or equivalent by work experience in the Payments/fintech industry.
* 3 to 5 years working experience in a comparable role.
* Fluent communication skills in English and German, both verbal and written.
* Salesforce experience is preferred.
* A strong communicator and team player with strong technical affinity and understanding.
Perks & Benefits
At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.
* Mobile working within Switzerland and flexible working time models.
* Financial support of the public transport ticket.
* Use of our own staff restaurant.
* Comprehensive continuing education programs.
* Additional offers for families.
* Possible participation in the Innovation Festival @ Worldline.
* Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline employee a financial stake in the business they are helping to grow.
* Sustainable, international corporate culture.
Shape the Evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey.
People with passion, can-do attitude and a hunger to learn and grow are welcome to join our team.
Here, you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society.
With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career.
Wherever you decide to go, you'll have the chance to make a difference and shape a tomorrow that is yours to own.