ALSO is one of the leading technology providers for the ICT industry, currently active in 30 countries across Europe and a total of 144 countries worldwide.
In 2023, ALSO recorded net sales of 11.1 billion euros with a workforce of approximately 4,000 employees. The ALSO ecosystem encompasses around 135,000 resellers who have access to hardware, software, and IT services from over 800 vendors in more than 1,540 product categories. Embracing the principles of the circular economy, the company offers comprehensive services ranging from provision to refurbishment as a single-source provider. ALSO operates under three distinct business models: Supply, Solutions, and Service. The Supply division focuses on transactional ranges of hardware and software, while the Solutions division supports customers in developing customized IT solutions and ready-to-use IoT applications. Additionally, the Service area offers subscription-based cloud services for software and hardware, along with platforms for cybersecurity, IoT, virtualization, and AI.
As a Platform Support Engineer, you will provide level 3 support, collaborating closely with development teams to ensure timely resolution of customer/partner issues through root cause analysis and effective problem-solving.
You will be part of a stimulating work environment and an international team that operates in an agile, motivated, and experienced manner.
Key Responsibilities:
* Apply advanced troubleshooting techniques and in-depth knowledge of systems, databases, and applications to identify the root cause of customer issues.
* Provide level 3 support for requestors (Report exports, Account Moves, Issue troubleshooting).
* Analyze recurring issues and propose new solutions (feature, process, etc.) with the goal of reducing escalations to level 3.
* Conduct consultations with customers regarding API integrations.
* Closely collaborate with the development team to address long-term fixes.
* Execute API calls when necessary for app troubleshooting.
* Participate in workshops and demos.
* Participate in IT audits.
* Maintain existing code bases by fixing bugs and refactoring.
Your Profile:
* Previous experience supporting SaaS solutions is essential.
* Able to troubleshoot systems built and deployed in Azure, integrated with APIs.
* Eager to learn and able to undertake simple defect fixing tasks.
* Experience in Application Testing and Troubleshooting – FrontEnd and BackEnd parts of the product.
* Experience in testing environment management and Git.
* Familiarity with databases and Linux.
* Experience in testing Soap and REST APIs.
* Curious and analytical mindset.
* Excellent time-management and multitasking skills.
* Proficient in verbal and written communication skills (English).
Desirable Qualifications:
* Bachelor's or master's degree or relevant education.
* Interest in the evolution of the Testing industry and CI/CD Practices.
* Experience in scripting languages such as JS, Python, or others.
* Any IT-related certifications.
We Offer:
* The opportunity to work in a rapidly changing industry.
* A dynamic organization within an international environment.
* Skilled and supportive colleagues.
* Opportunities for personal growth and development.
* Competitive conditions.