The Role
We are looking for an HRIS Application Specialist to join our team at lastminute.com, the European Travel-Tech leader in Dynamic Holiday Packages.
As a key member of our Application Engineering – People & Process Automation team within the Technology department, you will play a vital role in ensuring the smooth operation of our HR systems.
About the Job
Job Title: HRIS Application Specialist
Working Model: Hybrid
Team: You will join the Application Engineering – People & Process Automation team within the Technology department.
Level: Professional (working in teams or individually on projects, with emphasis on technical/discipline knowledge rather than managing people)
Contract: Permanent – full-time (36 hours/week)
Your Responsibilities
1. Provide first-level support for HRIS-related inquiries and issues, including troubleshooting and resolving system access, data entry, and functionality problems.
2. Respond to user requests via ticketing system, ensuring timely resolution and escalation of more complex issues to appropriate teams.
3. Assist with the configuration, maintenance, and upgrades of HR systems to ensure optimal performance and user experience.
4. Monitor and resolve system errors and integration issues between HRIS and other systems (e.g., payroll, benefits, recruiting, learning).
5. Collaborate with HR teams to develop and implement solutions for system improvements and enhancements.
6. Maintain and update user access rights and permissions in accordance with company policies and security standards.
7. Create and update documentation, including user guides, FAQs, and training materials for HRIS users.
8. Train end-users and provide guidance on HRIS processes, best practices, and system features.
9. Assist in testing system updates, enhancements, and new module implementations to ensure functionality aligns with business needs.
10. Ensure compliance with data protection regulations.
Requirements
1. Bachelor's degree in Information Technology, Human Resources or a related field (or equivalent work experience).
2. 2-3 years of experience in HRIS support, HR, IT, or a related role.
3. Strong knowledge of HR processes and systems, including payroll, benefits, time tracking, and talent management systems.
4. Excellent problem-solving, analytical, and troubleshooting skills.
5. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
6. Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
7. Experience with ticketing systems (e.g.: Jira, Confluence) is a plus.
8. Attention to detail and a strong commitment to data accuracy and security.
9. Fluent English (written and spoken) is a must.
10. Familiarity and knowledge of Zucchetti as HRIS.
11. Familiarity and knowledge of learning and performance applications (e.g.: Docebo, Culture Amp, etc.).
12. Knowledge of the Google suite (Gmail, Spreadsheet, Slides, etc.).
13. Experience in system administration or HRIS implementation projects.
14. Experience in an international environment.