Job Purpose
* Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
* Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously.
* Process cargo reservation enquiries in a prompt, accurate and efficient manner; resolving any customer queries.
* Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo to minimise cargo off loadings and maximise utilisation of space available.
* Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies.
* Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies.
* Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner.
* Update and maintain Cargo Systems in order to provide the requisite customer service information.
* Carry out commercial activities as directed by CM and Sales department when operational duties allow. This to include administration and telephone work.
Supervisory Accountabilities
* Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.
* Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of consumables as required.
* Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
* Act as the senior in charge where no manager / officer is on duty.
Qualifications & Experience
* Educated to ‘A’ level or equivalent.
* Extensive experience in a Cargo Operations environment.
* Thorough understanding of Airline cargo sales, including pricing strategies.
* Advanced knowledge of Microsoft Word, PowerPoint and Excel.
* Excellent communication and customer service skills.
* Self-motivated, and pro-active with the ability to work on own initiative.
* Valid driving licence.
* Knowledge of Weight & Balance procedures and Live Animal Regulations.
* Analytical and numeracy skills.
* Fluency in written and spoken French and English.
Information
Applicants must have the legal right to live and work in Switzerland. The Company will not provide assistance with obtaining work permits.
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers. #J-18808-Ljbffr