What you do hereResponsible for overseeing multiple points of sales (POS) at Zurich Airport, including the Lindt Boutique (Flagship) and Island, in collaboration with Avolta. to achieve financial and branding objectives. Consistent with the short- and long-term strategy of the company, its employees and its customers, and ensuring the highest level of customer service possible.Management & OrganizationBe responsible for the Lindt Boutique & Chocolate Island, including all POS at Zurich Airport while achieving top-line revenue targets in alignment with AvoltaEnsure the right brand image, proper merchandising and adherence to brand guidelinesHandle projects and additional tasks in alignment with Sales and Marketing teamsEnsure optimal staff coverage in coordination with shop floor management and AvoltaBe a role model for the Maître Chocolatier and staff, ensuring optimal service, collaboration, and follow-up of training and coaching activitiesEnsure compliance with all HACCP requirementsSales & Retail ResponsibilitiesDaily and monthly sales target setting in alignment with Avolta and follow-up per POSResponsible for achieving budgeted sales targets by proactively driving and motivating the teamRegular briefing to the staff on POS on targets and sales achievementRegular alignment with the local Avolta shop floor team to ensure proper visibility and merchandising in line with brand guidelinesPrice and promotion monitoring across all POSGive regular updates on competitors and their performanceReview and coordinate stock management with Avolta stock manager for all POSCustomer relationBuild and nurture an excellent relationship with Avolta and FZAG to ensure seamless collaboration, drive business growth and enhance brand presence at Zurich AirportAct as the primary representative for Lindt in local Avolta meetings, effectively communicating brand strategies, aligning operational goals, and fostering mutually beneficial initiatives to maximize sales performance and customer engagementMarketing responsibilitiesCoordinate with Lindt Marketing and third parties the implementation of in store activationsPlan and organize samplings and trade marketing material deliveriesKPIs & AnalysisReview stores' progress vs targetsMonthly Sell-out analysis by POS and at SKU level to analyze performance and take corrective actions to optimize merchandising and drive resultsFinanceProcess and follow up on invoices paymentFollow-up on spent versus budgetWhen you fit in with usProfessional Background:5+ years of experience in retailSeveral years of relevant work experience as a Shop Manager or in a comparable role in the hospitality/gastronomy sectorExperience with HACCP-related topicsSkills & Competencies:Proven leadership qualitiesStrong communication and leadership skills with high customer orientation and entrepreneurial approachProfessional appearance, friendly and proactive natureFlexibility regarding work schedules, resilience, and a strong sense of responsibilityPersuasive and target-oriented sales personalityAffinity for numbers and very good organizational skillsGood Microsoft Office skillsEducation Requitement: Degree in retail or college degree (university of applied sciences/hotel school)Other basic education is acceptable with sufficient relevant work experience (especially in customer-facing roles)Language Requitement:Fluent in German and English (additional language is a plus)Our extrasWell-beingDevelopmentMobility and flexibilityFamily-friendly environment - properly insuredDiversity and inclusionPerks and leisure activitiesWe have many extras to offer. You can find out more on our career page and in a personal interview.About usWe make the world a sweeter place.We are currently represented in over 120 countries, with headquarters in Kilchberg. Our main markets are Europe and North America. Furthermore, Lindt & Sprüngli is accessible from every corner of the world thanks to its extensive global network of distribution partners, subsidiaries and almost 500 of its own Lindt boutiques.Over 1000 dedicated people work at the Kilchberg, Altendorf and Olten sites. Every single one of us is important. Together as the Lindt team, we give our best every day and make the difference.ContactInterested? Then show us your best side. Margarita Battalova is looking forward to your online application.Margarita BattalovaHR Administrator jid56ac2e6a jit0313a jiy25a