Job Title: Assistant for Responsible Campus Services
At CERN, the European Organization for Nuclear Research, we are seeking an Assistant for Responsible Campus Services to support our mobility ambitions. In this role, you will have a direct impact on the daily experience of up to 10,000 people across CERN's sites in both France and Switzerland.
The Site and Civil Engineering (SCE) Department manages and develops CERN's real estate assets and infrastructures in alignment with CERN's scientific strategy, as well as all services related to the maintenance and operation of the CERN site.
Key Responsibilities:
* Sustaining Mobility Services: Assist with the oversight of third-party service contracts such as shuttles, e-bike sharing, car sharing, and fleet management, ensuring compliance with technical specifications and Service Level Agreements (SLAs).
* Monitoring Performance: Track Key Performance Indicators (KPIs) to measure the effectiveness of mobility services.
* Analysis and Reporting: Carry out regular analysis, controls, and reporting, including statistical reporting and book-closing activities.
* Collaboration and Communication: Work with external and internal parties to ensure clear and effective communication, including preparation of materials.
* Process Improvement: Contribute to streamlining procedures and proposing ways to increase efficiency.
Driving Innovation and Sustainability:
* Culture of Continuous Improvement: Assist in fostering a culture of continuous improvement to enhance the efficiency and user satisfaction of mobility services across CERN's campus.
* Technical Domain Contributions: Participate in working groups associated with the relevant technical domain or sub-domain.
* Mobility Planning: Support the planning and execution of investments to enhance all aspects of mobility defined in CERN Mobility plan, based on CERN's 2030 Environmental Objectives and CERN Masterplan 2040.
* Pilot Projects: Contribute to pilot projects aimed at improving the environmental impact and efficiency of mobility solutions across CERN.
Qualifications:
* Education: Technical certificate or general secondary education or equivalent relevant experience in the field of administration or a related field.
* Experience: Demonstrated experience as a service provider, overseeing the contractual relationships, including Service Level Agreements (SLAs). Experience supporting transportation services or fleet management to improve mobility in a community would be an asset.
* Technical Competencies: Customer service, use of office software packages, organisation, planning and control, process analysis, definition and improvement using continuous improvement methodology.
* Behavioural Competencies: Achieving results, solving problems, managing self, demonstrating flexibility, working in teams.