Join the Future of Retail with Spacewise! Spacewise is an innovative proptech startup headquartered in Zurich, revolutionizing the way commercial landlords manage, market and rent their portfolios and spaces online and operating the premier online marketplace for pop up and promotional spaces. We empower brands of all sizes to effortlessly search, evaluate, and book the perfect locations for their events, pop ups, and promotions. For landlords, we provide user friendly tools for seamless shop space management. Our platform is trusted by major names like Migros, Coop, SBB, Swiss Post, and Wincasa, and hosts promotional activities for many of the worlds most renowned brands. Are you passionate about retail, property, marketing, and live communication? If so, the role as Customer Success Manager at Spacewise could be the perfect opportunity for you! Tasks As a member of our Customer Success team, youll be at the heart of our operations, ensuring the platform runs smoothly every day. Youll support both our customer groups tenants and landlords helping maintain high customer satisfaction and fostering the healthy growth of our customer base. Specifically, you will: Account Management: Manage your portfolio of accounts, ensure successful use of the platform and drive product adoption. You''ll lead pilot projects and work closely with key accounts to support their growth. Identify potential risks, gather feedback regarding feature requests / bug escalation / UX / UI improvements. Onboarding: Assist with onboarding new clients, set up their accounts and portfolio. Demos & Trainings: Provide platform demonstrations and software trainings to the clients. Operations: Handle special cases related to invoicing and payment such as debt collection or refunds on the platform. Client Expansion: Review the clients'' platform performance and help them to achieve their goals. Up and Cross selling of features. Customer Support: Provide top notch support to both tenants and landlords and help us keep our customer satisfaction high. Answer customer enquiries that we receive via various channels (email, platform, telephone, help center), provide help with the user application and ensure that customer problems are resolved quickly and effectively. Customer Service Automation: Help us to continuously develop our customer service in order to maintain a high level of service quality even with a rapidly growing customer base. Requirements You have drive, love to work in a fast paced environment and familiarize yourself with new tools and topics. You have a hands on mentality and are only satisfied when our customers are satisfied too. You work accurately and efficiently. You are very tech savvy, solution orientated and don''t shy away from complicated problems. You enjoy working with customers, you are helpful and open minded and you communicate in a way that is appropriate to the target audience. You have some practical experience in the online sector, ideally in cu